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Universal Competency Library

Elements of the UCL

The Devine Group’s Universal Competency Library comprises over 80 of the most commonly used competencies across a wide range of jobs and industries, including Sales, Customer Service, Hospitality, Healthcare, Product Supply, Management and Executive Leadership. This library is the foundation of our customized system of assessments.

The Universal Competency Library was created by our I/O staff, all of whom have extensive knowledge in the fields of competency modeling and job analysis. The following will give you a flavor of the types of competencies included in the library:

Management

  • Business Acumen
  • Change Management
  • Data-Driven Decision Making
  • Delegation and Empowerment
  • Developing Others
  • Directing Others
  • Influencing Others
  • Judgment
  • Leadership
  • Managing the Vision
  • Modeling Effective Behavior
  • Motivating Others
  • Performance Management
  • Results Orientation
  • Risk-Taking
  • Solving Problems
  • Strategic Thinking
  • Team Building

Personal Characteristics

  • Assertiveness
  • Career Stability
  • Competitiveness
  • Courage
  • Dependability
  • Ethics and Integrity
  • Maintaining Humor
  • Mobility
  • Openness to Change
  • Openness to Learning
  • Organizational Commitment
  • Perseverance
  • Personal Appearance
  • Resilience
  • Resourcefulness
  • Self Confidence
  • Self control
  • Self Management
  • Self Sufficiency
  • Valuing Diversity
  • Vitality
  • Work Ethic

Productivity

  • Achievement Focus
  • Attendance and Punctuality
  • Attention to Detail
  • Compliance
  • Multi-Tasking
  • Planning and Organizing
  • Process Improvement
  • Sense of Urgency
  • Tactical Execution

Specialized Work Skills

  • Analytical Thinking
  • Conceptual Thinking
  • Entrepreneurship
  • Financial Acumen
  • Group Facilitation
  • Innovative Thinking
  • Job Knowledge
  • Legal Environment
  • Leveraging Technology
  • Making Presentations
  • Negotiating
  • Organizational Savvy
  • Project Management
  • Safety and Security
  • Sales Orientation
  • Staffing for Fit
  • Systems Thinking
  • Written Communication

Working with Others

  • Approachability
  • Compassion
  • Cooperation
  • Customer Orientation
  • Emotional Composure
  • Listening
  • Managing Conflict
  • Networking
  • Sociability
  • Team Orientation
  • Verbal Communication


This competency library is used as part of the Online Competency Modeling process to enable the seamless creation and delivery of customized competency modeling tools. With the help of this fine-tuned library, whatever your staffing or development needs... The Devine Group will deliver.